Privacy Policy for HearthGrid Energy

Effective Date: 26 October 2023

At HearthGrid Energy, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hearthgrid.co.uk, engage with our services, or contact us. We adhere to the principles of the UK General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

1. Information We Collect

We may collect personal data from you in various ways, including:

• Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, and any other information you voluntarily provide when you submit inquiries, subscribe to newsletters, or request services.
• Service Usage Data: Information about how you use our energy management systems, pre-payment services, and renewable power integration solutions. This may include power consumption patterns, smart meter data, and transaction histories related to your energy top-ups.
• Technical Data: We automatically collect certain information when you access our website, such as your IP address, browser type, operating system, referring URLs, and website navigation paths. This helps us understand how our site is used and improve your experience.
• Cookies and Tracking Technologies: We use cookies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services, including prepaid electricity management and smart energy solutions.
• To process your transactions and manage your accounts.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you updates, promotional materials, and newsletters that may be of interest to you, based on your consent.
• To monitor and analyse usage and trends to improve the functionality and user experience of our website and services.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations and enforce our terms and conditions.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties without your explicit consent, except in the following limited circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business, conducting our services, or serving our users, provided those parties agree to keep this information confidential and comply with data protection laws. Examples include payment processors, IT support, and analytics providers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include data encryption, secure servers, and restricted access to data for authorised personnel only. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights (GDPR)

Under GDPR and UK data protection law, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at contact@hearthgrid.co.uk. We will respond to your request within one month.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise any of your rights, please contact us:

HearthGrid Energy
315 Falconhurst Road, Unit 4B
Manchester, Greater Manchester, M14 5JP
United Kingdom
Phone: +44 161 234 7890
Email: contact@hearthgrid.co.uk